Terms of Service

Effective Date: September 5, 2026 · Last updated: September 5, 2026

These Terms of Service ("Terms") are a binding agreement between you and Embergrove Software LLC, a California limited liability company ("Embergrove", "we", "our", "us"), covering your use of the Kawa Royale game and the websites at kawaroyale.com and kawaroyale.app (together, the "Service"), whether you use it through a mobile app or a web browser.

By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. Section 14 contains an arbitration agreement and a waiver of class actions that affects how disputes between us are resolved.

1. Entertainment only — this is not gambling

Kawa Royale is a free-to-play social casino game offered for entertainment purposes only. The Service does not offer real money gambling. You cannot win real money or real prizes.

• All coins, tokens, charms, and other virtual items have no real-world monetary value.
• Virtual items cannot be redeemed, exchanged, transferred, sold, or cashed out for money or anything of value, inside or outside the Service.
• Practice or success in the Service does not imply future success at real-money gambling.

2. Eligibility

2.1 Age

You must be at least 21 years old to use the Service. By using it you represent that you are 21 or older. We may terminate any account we reasonably believe belongs to someone under 21.

2.2 Where the Service is available

The Service is offered only in the United States, excluding the State of Washington. We use IP-based geolocation to enforce this and may block access from any location we do not serve.

You agree not to use a VPN, proxy, or any other method to disguise your location in order to access the Service from a place where we do not offer it. Doing so is a breach of these Terms and may result in termination of your account and forfeiture of any virtual items in it.

You are responsible for complying with the laws that apply to you. If the Service is not lawful where you are, you may not use it.

3. Your account

• You may play as a guest, or create an account using Sign in with Apple, Google, or an email address and password.
• Guest progress is not backed up. If you play as a guest and clear your browser data, uninstall the app, or switch devices, your progress and any virtual items may be permanently lost. Linking an account is the only way to preserve them.
• You are responsible for keeping your credentials secure and for all activity under your account.
• One person, one account. Do not create multiple accounts to obtain bonuses, rewards, or other benefits more than once.
• Accounts are personal to you. You may not sell, rent, or transfer an account.

4. Virtual currency and virtual items

• Coins and other virtual items are licensed to you, not sold. You receive a limited, personal, non-transferable, revocable licence to use them within the Service. You do not own them.
• Virtual items have no cash value and are non-transferable outside the features the Service itself provides (for example, in-game gifting).
• We may change, suspend, or remove virtual items, adjust pricing, bonus amounts, odds, and game mechanics, and may correct balances affected by a bug, exploit, or fraudulent activity, at any time.
• Virtual items may be forfeited if your account is terminated for breach of these Terms.
• Virtual items do not survive the Service. If we discontinue the Service or any part of it, virtual items may cease to exist without compensation, except where the law requires otherwise.

5. Purchases, billing, and refunds

5.1 How purchases are processed

• In the mobile app: purchases are processed by Apple through the App Store and are subject to Apple's terms. Refund requests must be made to Apple; we cannot issue refunds for App Store transactions.
• On the web: purchases are processed by our authorized payment processor, which is identified to you at checkout and may act as the merchant of record for the transaction. That processor's terms and privacy policy also apply to the payment itself. We do not receive or store your full payment card details.

5.2 Delivery and refunds

• Virtual items are delivered immediately on completion of purchase.
• Because delivery is immediate and virtual items are consumed within the Service, all purchases are final and non-refundable except where a refund is required by law, or where we choose to grant one at our discretion.
• Prices are shown in U.S. dollars and exclude taxes unless stated. Applicable taxes are calculated and collected at checkout.
• If a purchase does not deliver, contact us within 30 days and we will investigate and credit the items or refund the transaction.

5.3 Chargebacks

If you initiate a chargeback or payment dispute, we may suspend your account and remove the virtual items associated with the disputed transaction while the dispute is resolved. Please contact us first — most issues are resolved faster that way.

6. Acceptable use

You agree not to:

• Manipulate or exploit game mechanics, coin balances, odds, or purchase systems, or take advantage of a bug rather than reporting it;
• Use bots, scripts, automation, or any tool to interact with the Service;
• Reverse engineer, decompile, or attempt to derive the source code or game mathematics of the Service, except to the extent this restriction is unenforceable under applicable law;
• Access the Service through any interface other than the ones we provide, or interfere with, overload, or probe our systems or security;
• Buy, sell, or trade accounts, virtual items, or in-game currency for real money or anything of value;
• Disguise your location to circumvent Section 2.2;
• Use the Service for any unlawful purpose.

7. Profiles, community conduct, and user content

The Service lets you set a username, display name, and avatar visible to other players, send and receive friend requests, send gifts, and join clubs. By participating you agree to the following.

• Zero tolerance for objectionable content. You will not submit usernames, display names, profile content, or any other user-generated content that is hateful, harassing, threatening, sexually explicit, exploitative, deceptive, or otherwise objectionable.
• Reporting. Any player profile can be reported via the "Report this player" link inside the profile view. Reports are queued for human review.
• Blocking. You can block any player from the same profile view. Blocked players cannot send you friend requests, and any existing friendship or pending request is removed.
• Response time. We review reports of objectionable content and take action — content removal, profile reset, or account suspension — within 24 hours.
• Profanity filtering. Usernames and display names are filtered at submission and re-checked on the server. Names that bypass the client filter will be reset and may result in account warnings.
• No personal data in usernames. Do not use a username containing another person's full name, address, phone number, or other identifying information.
• Licence to us. You keep ownership of the content you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, display, and distribute it within the Service for the purpose of operating the Service.
• Enforcement. We may remove user content, reset profile fields, and suspend or terminate accounts that violate these rules, with or without prior notice.

8. Our content

The Service, including its software, artwork, characters, music, and the Kawa Royale name and logo, is owned by Embergrove Software LLC or its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial entertainment. All rights not expressly granted are reserved.

9. Suspension and termination

• You may stop using the Service at any time, and may request deletion of your account as described in our Privacy Policy.
• We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we reasonably believe your conduct creates risk or legal exposure for us or other players.
• On termination for breach, virtual items are forfeited without compensation. If we terminate your account for convenience rather than breach, and you have unused virtual items purchased for real money, contact us and we will consider a pro-rata refund.
• Sections 1, 4, 8, and 10 through 16 survive termination.

10. Availability and changes to the Service

We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. We may modify, suspend, or discontinue any part of it, including individual games and features, at any time.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT IT WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMBERGROVE SOFTWARE LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, GAME PROGRESS, OR VIRTUAL ITEMS, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow these limitations, so some of the above may not apply to you. Nothing in these Terms limits liability for fraud, gross negligence, or anything else that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold harmless Embergrove Software LLC from any claims, damages, losses, and reasonable legal fees arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or the rights of a third party.

14. Dispute resolution — arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

14.1 Talk to us first

Most disputes can be resolved informally. Before filing a claim, please email support@kawaroyale.app with a description of the problem and what you would like us to do. We will try in good faith to resolve it within 60 days.

14.2 Binding arbitration

If we cannot resolve a dispute informally, you and Embergrove agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in the county where you reside or, at your election, by telephone or video, or through written submissions.

14.3 Class action waiver

You and Embergrove agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. An arbitrator may not consolidate more than one person's claims.

14.4 Exceptions

Either party may bring a claim in small claims court if it qualifies, and either party may seek injunctive relief in court for infringement or misuse of intellectual property. Nothing here prevents you from reporting a concern to a government agency.

14.5 Your right to opt out

You may opt out of this arbitration agreement by emailing support@kawaroyale.app with the subject "Arbitration opt-out" within 30 days of first accepting these Terms. Include the email address on your account. Opting out will not affect your use of the Service in any other way.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration, you and Embergrove submit to the exclusive jurisdiction of the state and federal courts located in Fresno County, California.

16. General

• Changes. We may update these Terms. If a change is material, we will provide reasonable notice — for example, in the Service or by email — before it takes effect. Continued use after the effective date means you accept the updated Terms.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Apple. For the iOS app, Apple is not a party to these Terms and has no responsibility for the Service. Apple is a third-party beneficiary of these Terms and may enforce them against you.

17. Contact

Embergrove Software LLC
Email: support@kawaroyale.app

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